AI agents, live chat, and workflows in one platform built to resolve questions faster and escalate to humans when needed.
Choose the environment that fits your organization.
Same platform. Flexible deployment. Control where you need it.
Fully managed on Microsoft Azure for secure, scalable performance, automatic updates, simplified maintenance, and less operational overhead for your team.
Learn MoreA dedicated, isolated environment that can be fully managed by ChatBeacon or managed by your team for greater privacy, control, and performance.
Learn MoreDeploy ChatBeacon within your own infrastructure to keep chat data in your environment and maintain greater control over security, application data, infrastructure, and governance.
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Engage visitors in real time with fast, personalized support from your team.
Your AI knows when it has reached its limit and alerts your team, with full context attached.
Resolve routine questions, qualify leads, and handle common customer requests automatically.
Automate routing and repetitive tasks so your team can focus on higher-value conversations.
Keeps customer history and context available across conversations.
Recall CRM, Cue, and AI Escalation work together to preserve context, support your operators, and make human escalation seamless.
Recall keeps customer history, preferences, intent, and AI insight connected across interactions, including chat, SMS, social, and co-browse. Your team starts each conversation with context instead of starting from scratch.
Cue reads every inbound message, pulls from your resolved chats, your knowledge base, and what you already know about the visitor — then drafts a reply your agent can send in a tap. It learns from every send, so it starts to sound like your team.
The best support isn’t human or machine, it’s both. ChatBeacon AI handles what it can, then brings in a live agent when human support is needed, carrying the full conversation and customer context with it. Sensitive and urgent issues can be flagged and prioritized so the right person can respond quickly.
AI agents, live chat, co-browse, video, multilingual support, and thousands of integrations in one platform.
Real-time customer context, AI-assisted responses, one-click co-browse, and light or dark mode come together in one clean workspace built for faster, more informed customer interactions.
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When a human agent steps in, the full conversation context carries forward, eliminating repetition and helping your team respond with confidence.
Industry-aware AI grounded in your knowledge, guided by your rules, and backed by human support when needed.
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Every day, potential customers arrive with questions. If they can’t find answers quickly, they move on. ChatBeacon helps you respond in the moment, preserve context, and keep conversations going.
More than half of consumers have stopped using or buying from a brand after a bad product or service experience.
Customers increasingly expect answers now, not hours or days later. Speed has become part of the experience.
Poor customer experiences can directly change spending behavior, putting trillions in global sales at risk.
ChatBeacon brings AI automation, operator assistance, and intelligent escalation together in one continuous customer experience.
ChatBeacon AI responds to common questions and requests using your approved knowledge sources, helping customers get accurate answers quickly.
When a person is needed, conversation history and customer context carry forward so your team can continue without asking the customer to start over.
Operators can focus on complex, sensitive, or high-value conversations while AI handles routine demand in the background.
of routine questions resolved without human intervention
They're great tools. But they don't do all of this.
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ChatBeacon is a premium platform offering self-hosted, Microsoft Azure cloud, and dedicated private cloud deployment options. Choose the environment that best meets your organization’s security, infrastructure, and data-control requirements.
Deploy ChatBeacon in the environment that aligns with your security, privacy, and infrastructure requirements, with greater control over where customer data is hosted, processed, and managed.
Controls aligned with recognized SOC and ISO frameworks, backed by audit-ready records, documented security practices, and clear supporting information to help streamline vendor, compliance, and security reviews.
Support single sign-on with Microsoft Entra ID and granular role-based access controls, helping ensure the right users have access to the right conversations and tools.
Automatically mask sensitive information such as Social Security numbers, payment card numbers, and PINs across chat and co-browse interactions.
Every ChatBeacon customer receives personalized onboarding and hands-on support to help configure the platform, prepare for launch, and get started with confidence.
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Getting started is straightforward, and our team works with you to move from setup to launch efficiently. Every customer receives complimentary white-glove onboarding, with our concierge team guiding configuration, deployment, and optimization at no additional cost.
ChatBeacon AI uses the knowledge sources you approve, including your website pages, uploaded documents, PDFs, FAQs, and knowledge base content. It uses this information to understand your products, policies, services, and brand voice so it can deliver relevant answers that sound like your organization, not generic canned responses.
ChatBeacon can seamlessly escalate the conversation from AI to a live agent, carrying forward the conversation history, visitor context, and AI-generated summary. The agent can continue where the AI left off, helping eliminate repetitive questions and creating a smoother customer experience.
Yes. ChatBeacon offers a free 14-day trial so your team can experience the platform before making a purchase decision. Explore live chat, AI capabilities, co-browse, visitor intelligence, and other available features with support from the ChatBeacon team.
Yes. ChatBeacon supports self-hosted, On-Premise deployment within customer-controlled infrastructure, along with Microsoft Azure Cloud and Dedicated Private Cloud options. On-Premise customers can maintain greater control over infrastructure, application data, and their Microsoft SQL Server environment, making ChatBeacon a strong fit for organizations with specific security, privacy, data-residency, or governance requirements.
ChatBeacon is designed for organizations that want more control over deployment, AI costs, customer data, and the transition between AI and human support. Unlike platforms built primarily around cloud deployment, ChatBeacon offers Microsoft Azure Cloud, Dedicated Private Cloud, and self-hosted On-Premise options. ChatBeacon also combines AI agents, live chat, co-browse, video, conversation memory, and AI-to-human escalation in one platform, with no per-AI-resolution fee.
PictureData is ChatBeacon’s visual conversational commerce technology. It allows your AI Agent to understand your product catalog, retrieve live product information, and display relevant product images directly inside the conversation. Customers can visually explore products, ask questions naturally, and find what they need faster.
Book a 30-minute demo using your own website, or start a free 14-day trial with complimentary white-glove onboarding from our team.