4.6 on G2·US-based support
ChatBeacon AIX brings Cue instant responses, Recall CRM memory, and seamless human handoff to your digital branch — secure, US-based, and built for compliance.
See ChatBeacon AIX running on your site in a 20-minute walkthrough.
Every unanswered question after close, every repeated tier-1 ticket, every cold transfer is a member quietly losing confidence in you. That's the gap ChatBeacon AIX closes.
More than half of member chats start outside branch hours. Every one that waits until morning is a frustrated member — and a missed chance to help.
Rates, hours, transfer limits, card locks — the same tier-1 questions, hundreds of times a week, burning your best people out.
When a bot finally hands off, members re-explain everything. Trust erodes a little more with each “can you repeat your account number?”
Cue is ChatBeacon AIX's AI agent-assist engine. It blends your resolved chats, knowledge base, and live visitor context to surface the answer that already works — delivered instantly to members in the chat window, and as a ready-to-send draft for your agents.
This is the real ChatBeacon AIX workspace. Recall surfaces every visitor's history down the left rail; Cue drafts the agent's next reply in the center — no extra tools, no tab-switching.
Each name in the queue arrives tagged with company, location, visit count, and past chats. Your agent knows exactly who they're talking to before the first reply.
Cue blends resolved chats, your knowledge base, and visitor context into a ready-to-send reply with a match score. The agent uses it, or edits first, in one click.
No “tell me your account number again.” Recall keeps the full history — past chats, products, open tickets, identity status — so Cue and your agents pick up exactly where the member left off.
Cue knows its limits. The instant a member needs judgment, money movement, or empathy, it routes to the right agent — with the full transcript, context, and a drafted reply already waiting. No cold transfers, no repeating.
Representative figures from ChatBeacon AIX deployments — your results depend on volume and configuration.
Days, not quarters. Point Cue at the help content and FAQs you already have and it starts answering on day one — no model training project required.
Recall CRM connects through API and webhooks to the platforms you already run. We map your data and define guardrails together during onboarding.
SOC 2 Type II, encrypted in transit and at rest, hosted in the US, with PII redaction. We never train models on your data, and you can export or delete it anytime.
Cue is built to know its limits. For anything sensitive — money movement, disputes, judgment calls — it hands straight to a live agent with full context, never a guess.
Have a question we didn't cover? Bring it to your demo →
We'll show it live on a flow your members actually use — instant answers, suggested replies, and a clean human handoff.