ChatBeacon Launches ChatBeacon AIX, Its Biggest Platform Release in Two Decades

FOR IMMEDIATE RELEASE

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TULSA, Okla. (June 8, 2026) ChatBeacon, a product of SmartMax Software, Inc., today announced the general availability of ChatBeacon AIX, the most significant platform release in the company's history. The launch is the result of a two-year engineering and design effort to rebuild the company's live chat and customer engagement suite around an AI-first architecture, while preserving the human-in-the-loop control that regulated and trust-sensitive teams depend on.

ChatBeacon AIX brings AI chatbots, live agent chat, and co-browse together under one roof, with a smarter knowledge engine, a redesigned visitor experience, and a unified admin console. The goal is straightforward: the AI handles more, the team handles less, and every conversation reaches the right outcome. Built in the USA and trusted since 2005, the platform deploys in the cloud on Microsoft Azure or on-premise, and serves more than 1,200 customer teams across banking, credit unions, mental health, education, insurance, and e-commerce.

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"This is the biggest leap ChatBeacon has ever shipped, and we took two years to get it right," said Eric Weber, CEO and President of ChatBeacon. "Our customers run in regulated, trust-sensitive industries, so we refused to bolt AI on as a gimmick. ChatBeacon AIX puts AI to work where it earns its place, and keeps a human in control of every conversation that matters. The result is one platform that replaces three or four tools and gives teams a single screen to run everything."

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What is new in ChatBeacon AIX

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ChatBeacon AIX introduces six major capabilities:

Recall CRM. A modern conversational CRM built directly into the platform, where CRM stands for Conversational Recall Memory. Also known as the Conversational Context Hub (CCH), Recall captures every chat, callback, and form submission into one ranked pipeline, auto-enriched with company, location, page, and conversation intent, and routed without leaving the page.

Cue. An operator response system that reads each inbound message, draws on resolved chats, the knowledge base, and known visitor facts, then drafts a send-ready reply in the team's voice. Cue surfaces a suggestion only when it is confident, always shows the sources it drew from, and learns from every send.

AI Escalation Dashboard. A real-time queue that surfaces every conversation the AI could not fully resolve, including callbacks, low-confidence answers, and churn-risk signals. Priority lanes, inline transcripts, and one-click actions let teams intervene only when it counts.

New Visitor Chat Window. A redesigned, accessible chat experience that is faster and lighter across desktop, mobile, and embedded views, with light and dark modes, smart quick replies, and WCAG 2.2 AA compliance.

Theme Studio. A visual editor that turns brand guidelines into a polished chat window with no CSS and no developers, tuning color, type, shape, and motion in real time with side-by-side light and dark preview.

Viewport 360 Reports. A unified Admin Management Portal that brings agent performance, AI accuracy, lead pipeline, and SLA health into one consistent surface, with operator KPIs, ranked agent scorecards, and automatic coaching flags.

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Built for teams that cannot afford to get it wrong

ChatBeacon AIX is designed for organizations where accuracy, auditability, and compliance are not optional. The platform supports HIPAA-aware routing, SOC 2 controls, audit logs, and enterprise SSO, with vertical-specific configurations for financial services, healthcare, education, and insurance.

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"The teams we work with care about two things in equal measure: resolving more conversations automatically, and being able to prove exactly how every answer was reached," said Chance Taylor, Product Lead, T-Mobile "ChatBeacon AIX delivers both. Cue shows its sources on every draft, escalations surface in real time, and our agents finally work from one screen instead of four. It has changed how our front line operates."

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Across its customer base, ChatBeacon reports an 87 percent AI containment rate, a median first reply under four seconds, and a 4.6-star rating on G2. Existing customers can upgrade to ChatBeacon AIX with no migration steps.

Availability

ChatBeacon AIX is generally available today. Teams can start a free trial at chatbeacon.ai or book a guided walkthrough with the ChatBeacon team.

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About ChatBeacon

ChatBeacon is an AI-first live chat and customer engagement platform from SmartMax Software, Inc. Built in the USA and trusted since 2005, ChatBeacon combines AI chatbots, live agent chat, and co-browse in a single seat-priced suite, with cloud and on-premise deployment. The platform serves regulated and trust-sensitive teams across banking, credit unions, healthcare, education, insurance, and e-commerce. Learn more at chatbeacon.ai.

Media Contact

ChatBeacon, a product of SmartMax Software, Inc.

8801 South Yale Avenue, Suite 460

Tulsa, OK 74137

+1-918-388-5900

‍sales@chatbeacon.ai

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