ChatBeacon brings powerful AI chatbots and live chat together, on your terms. The art is knowing when the next answer should come from a person.
When a chat is handed off, our proprietary Cue Instant Recall briefs your agents with a summary and the full chat history. They’re informed and ready to give personal attention, without asking customers to repeat themselves. Your customer stays understood, whoever is helping.
AI gathers order size, product preferences, and delivery needs, then connects the buyer with a sales operator who has the details needed to prepare a quote.
AI recognizes the time-sensitive billing issue and brings in a live operator with the conversation details, so the member can get help without starting over.
AI gathers technical details, then brings in a support operator who can use co-browse to investigate the issue without asking the customer to start over.
When AI hands a conversation to an operator, the context comes with it. Conversation history, an AI-generated summary, and suggested responses help your team pick up where the conversation left off.
See how AI, configurable guardrails, and live operators work together. Let us build a dedicated demo page for your organization using your content so your team can experience what ChatBeacon can do.
