ChatBeacon AIX 2026 brings a smarter knowledge engine, a redesigned visitor experience, and a unified admin console together — so your AI resolves more, your team handles less, and every conversation reaches the right outcome. No rip-and-replace: it upgrades the platform you already run.
Ten upgrades across the whole conversation lifecycle — from a visitor's first question to a routed, verified lead. Jump to any of them.
A modern conversational CRM, built directly into ChatBeacon AIX. Every chat, callback, and form submission flows into one ranked pipeline, enriched with company, location, and intent — ready to route.
Unified inbox. Web chats, callback requests, and AI-flagged leads in one ranked view.
Auto-enriched profiles. Company, location, page, and conversation intent attached automatically.
Smart segments. Hot, warm, and nurture buckets driven by your bot's confidence and visitor signals.
Built-in routing. Assign, claim, and hand off leads without leaving the page.
Cue now works inside the chatbot itself. It reads each visitor question, instantly recalls the answer from your resolved chats and knowledge base, and replies right there in the conversation — no wait, no handoff. When a human steps in, Cue hands them the same recalled answer as a ready-to-send draft. It only suggests when it's confident, and it always shows its sources.
Answers in the bot — visitors get the recalled answer instantly, mid-conversation, before anyone needs to escalate.
Recalled from history — every reply is pulled from your resolved chats and KB, with the exact sources shown.
Backs up your agents too — the same recall powers one-tap suggested replies when a human takes over. 3× faster replies.
The all-new Agent Builder is a visual canvas for designing exactly how your AI thinks and responds. Drag in agents, classifiers, logic, and tools, then connect them into a workflow that’s all your own. It powers two experiences:
The visitor AI agent — design the conversation flow behind your website chatbot, from first hello to resolution or handoff.
Your Operator Assistant — build custom workflows that give your human agents instant, sourced answers mid-chat.
Guardrails, on every step
Every workflow is protected by inbound and outbound guardrails. Both the visitor AI and the Operator Assistant are gated in each direction, so private or sensitive information is never exposed, and nothing unsafe reaches your team or your customers.
Inbound → before the AI sees it
Prompt-injection and jailbreak detection, moderation, and PII screening stop bad input at the door.
Outbound → before it’s sent
PII redaction, hallucination and NSFW checks, and URL filtering keep every reply safe and on-brand.
Every conversation the AI couldn't fully resolve — callbacks, low-confidence answers, churn-risk signals — surfaces in a single live queue. Your team intervenes only when it matters, without combing through transcripts.
Auto-flagged events — callbacks, unresolved issues, and low-confidence responses tagged automatically.
Priority lanes — urgent, needs-attention, and informational rows so you know where to start.
One-click action — claim, assign, snooze, or escalate to engineering — with inline transcripts so you never lose context.
A redesigned, real-time view of everyone on your site — who's active, who's returning, and who's just browsing — so your team can start a chat, co-browse, or hand off before a visitor ever bounces.
Live presence lanes — active, returning, and just-browsing visitors sorted automatically in real time.
Rich visitor context — location, referrer, browser, OS, and full visit history on every card.
One-click actions — start a chat, co-browse, or hand to the AI without leaving the list.
Redesigned & responsive — a faster, lighter console for desktop and mobile operators, in light or dark.
Your agents can see and steer the visitor's live browser without an install — and switch to video in the same window. No downloads, no screen-share links, no back-and-forth.
One-click co-browse — see and steer the visitor's live browser, no plugin or download.
Video in the same window — escalate from chat to face-to-face without a new link.
Private by default — password and payment fields are masked before you ever see them.
Real-time DOM view — you see the actual page state, not a laggy video stream.
A visual editor that turns your brand guidelines into a polished visitor experience — no CSS, no developers. Tune colors, type, shape, and motion in real time, then ship a chat window that looks like it was always part of your site.
Brand-aware palette — drop in primary, accent, and surface colors; every bubble and button updates instantly.
Type & shape — pick a header serif, a body sans, corner radius, and motion feel from curated presets.
Side-by-side preview — light and dark update together; push to staging or live with one click.
Coaching flag: Mark's FRT slipped 12s below benchmark this week — suggested action: enable Cue drafts for the billing queue.
Agent performance, AI accuracy, lead pipeline, and SLA health — in a single, beautifully consistent surface. The operations dashboard your supervisors have been waiting for.
Operator KPIs — active agents, utilization, chats per agent, and live CSAT in one strip.
Agent scorecard — ranked by CSAT with FCR, FRT, AHT, and utilization side by side.
Coaching flags — automatic callouts when an agent slips a benchmark, with a suggested action.
Drill anywhere — click any KPI to expand into time-series, segments, and team comparisons.
Built on the new Agent Builder, Operator Assistant lets you design custom assistance workflows for your team. Mid-chat, an operator simply asks for help and gets an instant, accurate answer drawn from your internally created vector store documents — your policies, playbooks, and product knowledge, always on hand.
Build the workflow — use the agent builder to create operator assistant workflows tailored to your team.
Operators ask for assistance — right inside the chat, without leaving the conversation.
Answers from your vector store — sourced from the internal documents you control, so every response is on-brand and accurate.
No search bars. No filter menus. Your shoppers simply say what they want — and PictureData instantly shows matching products from your live inventory, with real images, real prices, and add-to-cart right inside the chat. It doesn’t just list results, it curates them.
Descriptions that see what humans miss. Point PictureData at a product photo and its vision AI writes rich, sell-ready copy — fabric, cut, hardware, stitching, and nuance — up to 8× more detailed than a human would enter, in seconds.
Can’t decide? Let AI compare them. A shopper picks any two products and PictureData actually reads both images — weighing materials, design, quality, and value — then delivers a side-by-side breakdown and a personalized pick based on exactly what they said they wanted.
Works with Shopify, WooCommerce & custom catalogs · natural-language match in under 2 seconds
Ten upgrades, one outcome: more conversations resolved, more leads captured, and a visitor experience that finally matches your brand — on the platform you already run.
Resolve more without adding headcount. 87% containment clears the repetitive volume so your team works only what needs a human.
Never lose a lead. Every chat, callback, and form flows into one ranked, auto-enriched pipeline in Recall CRM.
Faster answers, happier visitors. Cue recalls answers from your own resolved chats and KB in seconds — with sources.
Catch what AI can't. The Escalation Dashboard surfaces callbacks, low-confidence answers, and churn signals in one live queue.
On-brand in minutes, not sprints. Theme Studio matches the chat to your brand, and Viewport 360 puts every KPI in one console.
No rip-and-replace. AIX upgrades the platform you already know — zero migration steps, paying for itself from week one.
Recall CRM, Cue, AgentKit Workflow Designer, the AI Escalation Dashboard, the new Visitor Chat Window, Co-Browse, Theme Studio, Operator Agent Assistant and Viewport 360 are the biggest leap ChatBeacon AIX has ever shipped — built for current customers and new teams alike. Book a demo and we'll walk through AIX on your account, tailor pricing to your team, and have you live in no time.
