Run ChatBeacon AIX entirely inside your own perimeter, your Windows Server, your SQL Server, your firewall rules. Licensed once and maintained, not rented per seat. Nothing leaves the network.
We host, patch and scale it. Per-seat pricing, zero infrastructure on your side. No usage fees, no conversation quotas, no surprise invoices, pick a plan and start setup in minutes.
Every license sits on the same volume curve. The more operators you license, the less each one costs. No negotiation required to find out where you land.
All four pillars ship in every model. On-prem isn't a stripped-down build. Above roughly 290 operators, the unlimited license is the cheaper of the two, ask us to price both.
Headcount stops being a cost event. Hire, staff a night shift, absorb a merger, the license doesn't move.
Compared against the Cloud Grow plan at $69 per operator per month. Move the slider, the crossover moves with it.
From then on you're paying $40 a month instead of $345.
Cloud figure uses the Grow plan list price billed monthly. On-premise figure includes the one-time license plus 30% annual maintenance from year two onward. Your actual quote may differ.
Identical features, identical console. The difference is where it runs and how you pay for it.
On-premise operator counts follow the seat ladder above. Cloud plans are capped at 4 and 10 concurrent operators respectively; Scale is quoted per environment.
Aria is the AI layer that runs on top of the seats you already have, cloud or on-premise. Every tier is unlimited usage on your own OpenAI key, so your cost never scales with conversation volume.
No visitor-facing bot. An AI copilot behind every operator, drafting replies, answering from internal knowledge, and summarizing every chat.
Three tools inside the operator console: Cue suggestions, Recall memory, and AI Escalation. Your people stay the face of your brand.
One always-on agent that answers, retrieves, and resolves on its own.
Automatically recognize high-intent, sensitive, or complex conversations and route them to the right human operator.
Agents that route, escalate, and act in sequence, with memory between them.
Route, escalate, and hand off intelligently across your team. Built for complex conversations.
No usage meters. No quotas. Flat, predictable add-ons, on either deployment.
Native real-time visual support. Session recording, playback, highlighting & markup.
Agents chat via SMS from the operator app. Connect your landline or Twilio number.
SSO with Active Directory. Unified identity & enterprise access control.
A shopper says “show me a ring with a 2ct diamond, hidden halo, white 14K” and your store responds with a perfect visual match. No filters. No menus.
The only platform here that ships self-hosted. LiveChat, Intercom, Tidio & Crisp can't.
| Feature | ChatBeacon AIX | LiveChat | Intercom | Tidio | Crisp |
|---|---|---|---|---|---|
| Pricing model | Per seat, or own it outright | Per agent | Per seat + usage | Per conversation | Flat per workspace |
| Self-hosted / your own database | Yes, perpetual license | ||||
| AI pricing | Flat · unlimited | Bot add-on ~$52 | $0.99 / resolution | Lyro add-on by volume | Capped AI credits |
| Conversation quotas | None | Plan-limited | — | Metered | — |
| Native Co-Browse | Built-in | 3rd party | 3rd party | Top tier only | |
| PictureData visual shopping | Exclusive | ||||
| Surprise usage fees | None | Add-ons | Yes | Yes | AI overage |
| Onboarding | Concierge-guided | DIY | Complex | DIY | DIY |
Competitor pricing observed May 2026 · verify on vendor pages, plans change frequently.
Still unsure? Email sales or call 918-388-5900.
It is maintenance and support: version upgrades, security patches, and access to our team. It runs at 30% of the license price per year, and the first twelve months are included in the license. Renewals are optional, the software keeps running if you stop, but you stop receiving updates and support.
No. All four pillars ship in every model: AI Agents, Recall CRM, Live Chat and Co-Browse. Same console, same features, same release train as cloud.
You pay the difference between your current position on the curve and the new one. No re-purchase, no penalty, and your renewal recalculates from the new license value at the next anniversary.
Yes, and back again. Start in cloud, move on-prem later, or back, with a database restore, not a rebuild.
We do, at no cost. Our engineers stand up your first environment and migrate your data at no cost, typically under a day on Windows Server 2019+ with SQL Server 2019+.
Yes. Aria AI Assistant and AI Core Uplift are annual add-ons that run on your own OpenAI key, so model calls leave your network while your chat data and transcripts stay in your SQL Server. Fully air-gapped installs run the platform without the AI layer.
Seats are counted by concurrent operators, not named users. Launch supports up to 4 at once and Grow up to 10, so a larger team working in shifts often needs fewer seats than headcount.
No usage fees, no conversation quotas, no surprise invoices. The AI layer is a flat annual add-on running on your own OpenAI key, so your cost never scales with conversation volume.
Fourteen days, setup in about five minutes, and live training and admin onboarding from our team. Cancel anytime.
Add operators at any time and they go live immediately. Reductions take effect at your next renewal, annual plans hold for the term they were bought.
In our US-hosted environment. Scale adds a single-tenant dedicated server with data residency controls, and on-premise puts everything in your own MS SQL database.
Start in cloud, move on-prem later, or back, with a database restore, not a rebuild. Your history, settings and integrations come with you.
A scoped on-premise quote in a day, and our engineers stand up your first environment at no cost.
Free 14-day trial. Start setup in 5 minutes.
ChatBeacon AI, ChatBeacon, ChatBeacon.ai and the ChatBeacon logos are trademarks of SmartMax Software, Inc. On-premise license prices are list prices for a single production environment; non-production and DR environments are quoted separately.
