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Platform



The AIX Platform

One platform. Four pillars.

AI Agents (chatbots), Recall CRM, Live Chat, and Co-Browse — under one roof. Replace Intercom, Zendesk and your screen-share tool with a single seat-priced suite.

All Features

Effortless chat with smart routing, fast replies, and visitor insights.

AI Escalation

Intelligent human handoff. Keep containment high and friction low by escalating complex queries to your team instantly.

New

Cue Instant Recall

Instant recall — every answer drafted from your resolved chats, scored and sourced.

New

AI Agents (chatbots)

Uses AI to handle customer queries, schedule meetings, and escalate when needed.

AI Operator Assistant

Drop-in chat window with full theming and mobile-first layouts.

New

Recall CRM

Enhance your sales and support with automated chat logs, visitor profiling, and lead capture in a centralized CRM.

AI + Human Operator

Combine AI Agents (chatbots) for initial support with live operators for complex issues.

PictureData

Natural language image search for eCommerce, turning photos into product recommendations and conversations.

Co-Browse & Video

See exactly what your visitor sees. Switch to video without a download.

Admin Portal

Manage operations, customize themes, and access comprehensive visitor reports.

New

3000+ Integrations

Sync data across 3000+ tools with native integrations and Zapier support.

New

Next-gen customer operations

ChatBeacon AIX

Co-Browse just one click away.

Your agents can see and steer the visitor's browser without an install — and switch to video in the same window.

See what’s new →

4.6★

G2 rating

1,200+

Customer teams

87%

AI containment

< 4s

Median first reply

Ready to switch?

Start free trial Book a demo →

Industries



Built for your team

Pick your starting point.

AIX adapts to how your business actually runs — by industry vertical or by the team that lives in the inbox.

Explore More →

By industry

Credit Unions

Secure member support & compliance out of the box

Banking

Secure, encrypted chat built for online banking and identity verification.

Mental Health

HIPAA-aware routing & PHI redaction.

E-commerce

Shopify, BigCommerce, cart recovery.

RV Industry

RV Booking, Sales and Service.

Health Care

HIPAA-compliant patient chat & scheduling.

Education

Scheduling, student records, FERPA.

Insurance

Streamlined co-browsing for policy management and claims support.

Car Dealerships

Streamlined customer interactions and sales conversion strategies.

Customer story · Banking

$2.4M

saved in year one

“We replaced three tools with AIX and our agents finally have one screen.”

Aisha Mensah

Director of Support

4.6★

G2 rating

1,200+

Customer teams

87%

AI containment

< 4s

Median first reply

Ready to switch?

Start free trial Book a demo →

Resources



Library

Everything you need for success.

Docs, comparisons, case studies and tools — the stuff teams actually open mid-evaluation.

What's New →

Learn

About Us

Our journey to transform client interactions.

Articles

Product news and field reports.

FAQ

All your answers in one place

AI Knowledge Center

Everything AI needs to know about ChatBeacon

Press Releases

Security Assurance

We have you covered

What's New

Look what we have added

What's new · Cue

Meet Cue — the right reply, on cue.

Cue reads every incoming message, pulls from your resolved chats and knowledge base, and drafts a send-ready reply in your team's voice — surfacing only when it's sure, and always showing its sources.

See how Cue works →

See how we stack up

vs Intercom vs Tidio vs LiveChat vs HubSpot vs Zoom

4.6★

G2 rating

1,200+

Customer teams

87%

AI containment

< 4s

Median first reply

Ready to switch?

Start free trial Book a demo →

Pricing

★ What's New

Book a Demo

All Features

AI Escalation

Cue Instant Recall

AI Agents (chatbots)

AI Operator Assistant

Recall CRM

AI + Human Operator

PictureData

Co-Browse & Video

Admin Portal

3000+ Integrations

Credit Unions

Banking

Mental Health

E-commerce

RV Industry

Health Care

Education

Insurance

Car Dealerships

About Us

Articles

FAQ

AI Knowledge Center

Press Releases

Security Assurance

What's New

News & Press Releases

ChatBeacon Launches ChatBeacon AIX, Its Biggest Platform Release in Two Decades

ChatBeacon Launches PictureData™ — The World's First AI Visual Shopping Assistant

Press Inquiries