Agentic workflows that reason, act, and collaborate across your site. Specialized agents qualify leads, answer from your knowledge, take real action, and hand off to your operators with full context.
The scripted chatbot is dead.
A chatbot follows a tree, answers one FAQ, and gives up. Your customers hit a wall, a form, or a "let me connect you" loop that goes nowhere. Agentic AI reasons through the request, pulls live data, takes action, and brings in a person only when it actually adds value.
Not one bot doing everything badly. A coordinated set of agents, each doing one job well, sharing one memory the whole way through.
The moment a visitor types, a routing agent reads intent and assigns the right specialist — sales, support, billing, claims, whatever your business runs on.
Each agent answers from three sources, in order: your chat history, your vector-store articles, then live web search. Grounded in current content, on brand every time.
No stale training · no canned scriptsAgents book meetings, run quotes, check inventory with PictureData, capture leads, and push to your CRM. They do the work — not just describe it.
Every agent reads from Recall — the Conversational Recall Memory and Context Hub — so context carries across the conversation and across return visits. Nobody repeats themselves.
AI Escalation doesn't just flag a chat. It pinpoints the exact moment that needs a human and surfaces it for immediate attention. The right operator gets the full thread with that moment marked, prioritized, and nothing buried.
Explore AI Escalation →Drag agents in, connect them, drop guardrails between the steps. Triage routes to specialists, specialists take action, and anything they can't handle hands off to a human — all without writing a line of code.
Agents run the conversation. Cue watches, recalls, and drafts. Your operator steps in with the full thread, the visitor's history, and a reply already written.
Cue is ChatBeacon's AI agent-assist feature that drafts suggested replies for live chat operators. It blends resolved chats, knowledge-base content, and visitor context to help your team respond faster and more consistently.
The same console your operators already use — now with Cue drafting every reply and Recall remembering every visitor.
Your agents and Cue look in the same three places, in the same order. One coherent system — not a bag of features.
What this visitor and your team have already said. Context before anything else.
Your knowledge base, docs, and policies — retrieved by meaning rather than keyword.
Domain-grounded search of your live site, so answers are always current — never stale.
You decide what gets in and what goes out. Input and output guardrails wrap every agent workflow, so nothing reaches a customer that you haven't allowed.
Screen and shape every request before an agent responds. Mask PII, block prompt injection, hold off-topic asks, and route sensitive intents the right way.
Triage, specialist agents, action, and shared memory run safely inside the rails you set.
Validate every reply against your sourced content and brand rules. Unverified claims never leave the building.
Each one trained on its slice of your business. Add, remove, or reshape them anytime.
Qualifies leads, runs quotes, and books the meeting before a competitor picks up the phone.
Resolves from your docs in 45+ languages, around the clock, with sources behind every answer.
Turns "waterproof trail shoes in gray" into visual product matches with PictureData.
Knows its limits and hands off the second a human should step in. Nothing slips.
Need a different one? Build it yourself in the Agent Builder Workspace. No code.
Agentic doesn't mean unstaffed. The handoff is where Cue goes to work.
The moment an operator takes over, Cue hands them a Conversation Memory Card: a clean summary of the visitor and agent conversation, so they pick up the thread without scrolling back through every message.
Then Cue drafts the next reply, ready to send as-is or edit — searching the same way your agents do: chat history, vector-store articles, then live web search, always with sources.
Explore Cue →If an agent can't verify a fact from your domain, it won't say it. Every escalation runs through an audited trail, with on-premise deployment where data never leaves your network.
No. A chatbot answers. Agents reason, act, and collaborate — then loop in your team when it matters.
Specialized agents that each handle one job and hand off to each other and to your operators, sharing one memory the whole way.
The opposite. Agents clear the routine so your operators spend time where people make the difference — with a Conversation Memory Card and a drafted reply waiting every time.
Under 5 minutes. Paste one line of JavaScript and your agents start learning from your live site immediately.
Yes. Domain-grounded answers, audited escalation trails, and on-premise options purpose-built for regulated teams.
In a 20-minute demo, we'll show your agents answering real questions from your site — and handing off to your team when it counts.
