ChatBeacon AIX unifies generative AI chatbots, live agent chat, co-browse, video, and visitor insight — so your team resolves more, faster, without adding headcount or stitching together five tools.
Trusted by support teams from startups to the Fortune 500
Most teams pay for a chatbot, a live-chat app, a co-browse add-on, a video tool, and an analytics dashboard — then pay again to make them talk to each other. ChatBeacon does it all in one place, with one conversation history.
Trained on your website, docs, and pricing — your AI answers in your brand voice, books meetings, and captures leads around the clock.
When AI reaches its limit, the full conversation hands off to a human — flagged, prioritized, nothing lost.
See exactly what a visitor sees and guide them through forms and checkout in real time — with sensitive fields auto-masked.
See who's on your site in real time — and peek at what they're typing before they hit send.
Visual conversational commerce — shoppers describe what they want and your AI shows matching products, pulled live from your inventory.
A customer record born from every conversation — transcripts, page journeys, escalations, and notes, all on one living dossier.
AI-drafted replies your agents send in a tap — only when confident, always attributed.
Match the chat to your brand — colors, type, and shape — and preview it live.
Ask your support data anything in plain English — summaries, KPIs, and intent.
Website, SMS, and Facebook Messenger — all in one shared inbox.
Microsoft Entra ID, encryption, and role-based access — deploy in the cloud or fully on-premise.
Every record in Recall is born from a real conversation — and grows with every page viewed, every escalation raised, every co-browse session, every note your team leaves. The customer record writes itself, one chat at a time.
Visitor reports core banking is down and requested immediate follow-up. Production-impacting issue requiring prompt human review.
Cue reads every inbound message, pulls from your resolved chats, your knowledge base, and what you already know about the visitor — then drafts a reply your agent can send in a tap. It only speaks when it's sure, and it always shows its sources.
The visitor asked for CoBrowse information, then requested follow-up about obtaining a license — escalated so a team member can reach out with next steps.
The best support isn't human or machine — it's both. ChatBeacon hands off to a live agent the moment it's needed, and the entire conversation comes with it. No tickets, no repeating, no cold starts.
PictureData turns your store into a visual, conversational experience. Customers chat for what they want — and ChatBeacon surfaces real product matches, pulled live from your inventory, ready to compare and add to cart.
Explore PictureData
We crawl your website and ingest your docs, then train a private generative assistant that answers in your brand voice — with your facts, not generic guesses. No coding, live in under five minutes.
With ChatBeacon CoVision, agents securely view a visitor's browser in real time — no downloads, no screen-share software. Highlight fields, scroll together, and walk people through forms or checkout step by step.
See who's on your site right now, which pages they're on, and where they hesitate. With Peek Messaging, you can even read what a visitor is typing before they hit send — so your reply is ready the instant they do.
No more digging through dashboards. ChatBeacon's AI summarizes every conversation, surfaces purchase intent, and answers plain-English questions about your team's performance in seconds.
Your customers reach you wherever they are — website, SMS, or Facebook Messenger — and your team handles it all from a single shared view. One history, one set of tools, no app-switching.
Customers expect the chat to look like your brand — not ours. Theme Studio is a visual editor that turns your brand guidelines into a polished widget in minutes: tune colors, type, shape, and copy, preview live, and publish. No CSS, no developers.
You own your data. ChatBeacon is one of the few platforms offering both cloud and on-premise deployment, with security handled for you — so you can say yes to AI without compromising compliance.
Conversations and training data are encrypted and stored in your private vector space — never shared or used to train public models.
Single sign-on with Entra ID and granular role-based access controls keep the right people in the right conversations.
Banking-grade compliance, automatic masking of sensitive fields, and audit-ready records — purpose-built for regulated industries.
Escalate any chat to one-on-one video — nothing to install.
Smart triggers start the conversation on high-intent pages.
One-tap answers and clickable buttons for common questions.
Send each chat to the right operator or department, automatically.
Auto-translate conversations across 52+ languages, both ways.
Customers send photos and documents for faster resolution.
Tailor greetings and routing by visitor location.
Push summaries and context into the tools you already use.
Tailor AI and agent availability to match your team's schedule.
Match your brand or follow each visitor's system preference.
WCAG 2.2 AA, full keyboard navigation, screen-reader friendly.
Run ChatBeacon AIX whichever way fits — your servers, your data.
Trigger proactive invites and marquees by visit count, time on page, first-time visitors, and more.
Comment on chats, add notes, tag coworkers, and share threads — Operator UI and email notifications mean nothing gets missed.
Connect ChatBeacon to your stack with a full REST API and real-time webhooks.
No per-seat surprises and no paying extra for co-browse, video, or AI. Every plan includes the full toolkit — you scale on volume and team size, not features.
Prices shown are illustrative · 14-day free trial on every plan · No credit card required
The tools other platforms sell as add-ons (or don't offer at all) come standard with ChatBeacon.
| ChatBeacon | Intercom | LiveChat | Tidio | |
|---|---|---|---|---|
| AI chatbot trained on your content | Add-on | |||
| Smart AI → human handoff with full history | ||||
| Co-browse & screen share | Add-on | |||
| One-on-one video chat | ||||
| Peek — see what visitors type before they send | ||||
| Ask-your-data AI insights | Add-on | |||
| Cloud or on-premise hosting | ||||
| PictureData™ visual commerce |
Comparison reflects publicly listed plan features and may change — confirm current details with each provider.
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