Run ChatBeacon AIX live chat and AI agents in a private, single-tenant Microsoft Azure environment managed by SmartMax Software. Gain isolated resources, predictable performance, and control over data residency and upgrade timing.
ChatBeacon AIX Dedicated Private Cloud gives your organization its own application instance, isolated database, and dedicated Microsoft Azure subscription. This creates clear security, data, and performance boundaries.
Customer environments are securely separated through application and database controls.
Your application instance and database are isolated within a dedicated Microsoft Azure environment.
When an examiner asks where your member data lives, the answer is a subscription, a region and a database - not a policy.
Your environment is sized for your organization and insulated from other customers’ application workloads.
Version upgrades land on your instance when your change window opens, not when ours does.
Every deployment is provisioned into a Microsoft Azure subscription dedicated to one organization, in the region that organization names. Access reaches it through your identity provider and your allowed network ranges.
The split is deliberate. Everything that requires an on-call engineer is ours. Everything that requires a policy decision is yours.
No servers to buy. No upgrade projects to staff. No Microsoft Azure expertise required on your side.
Your change window governs upgrades. We schedule around it.
The product is the same. What changes is who the instance belongs to and who keeps it running.
Security reviews need specifics, not broad assurances. Dedicated Private Cloud documents your data location, access, backups, and operational boundaries.
ChatBeacon AIX Cloud is multi-tenant: one application and database serve multiple customers, with customer data separated through software controls. Dedicated Private Cloud gives your organization a dedicated Microsoft Azure subscription, its own application instance, and an isolated database managed by SmartMax Software. Same platform. Different boundary.
Primary data is stored in the Microsoft Azure region you select. Chat transcripts, files, and configuration data remain in that region, while geo-redundant backups replicate to its paired Azure region for recovery.
SmartMax Software manages monitoring, patching, backups, and application upgrades. Version upgrades are coordinated with your organization’s approved change windows.
Yes. Microsoft Entra ID supports centralized sign-in, conditional-access policies, and multifactor authentication. IP allowlisting can also restrict ChatBeacon console access to approved networks and IP ranges.
Both provide a single-tenant deployment. Dedicated Private Cloud runs in a Microsoft Azure subscription reserved for your organization and is managed by SmartMax Software. On-Premise runs on infrastructure owned and managed by your organization.
Yes. Existing ChatBeacon AIX Cloud customers can migrate to the Dedicated Private Cloud. We’ll define the data, integrations, timing, and cutover plan for the transition.
We’ll scope your dedicated environment and provide pricing, a deployment plan, and the documentation your risk team needs.
