ChatBeacon AIX answers appointment, billing, and intake questions the moment patients ask — on your site, around the clock — and hands off to a real person the instant a conversation needs one.
Six things patients call about most — answered instantly, accurately, and with a human one tap away.
Patients book, reschedule, or cancel in the chat. ChatBeacon checks real availability, holds the slot, and confirms — no phone tag.
Answer “is this covered?”, explain a copay or statement, and walk patients through intake forms before they ever arrive.
When a patient is stuck in your portal or on a form, an agent sees their screen and guides them field by field.
Anything clinical or personal routes instantly to a real person — with the full conversation history attached.
HIPAA-aligned, with BAA, data-residency, and private-deployment options for privacy-conscious organizations.
Cover nights, weekends, and holidays. The assistant stays in scope, escalates emergencies, and never gives clinical advice.
Patients get stuck on portals and intake forms — and then they call. With co-browse, an agent joins their screen and guides them through it in seconds, without a download.
The AI knows its limits. Clinical, billing-dispute, or emotionally sensitive conversations route to the right person — with full context, so the patient never has to repeat themselves.
From a two-provider clinic to a multi-site group — ChatBeacon adapts to how your practice actually runs.
Roughly 1 in 9 patient questions arrive after you've gone home. ChatBeacon keeps answering the routine ones — and knows exactly when to stop and point to urgent care.
"Our front desk finally has room to breathe. The routine calls answer themselves, and the conversations that reach our team are the ones that actually need a person."
Connect scheduling, messaging, and records through standard integrations and a documented API. Representative categories shown below.
