How Newly Hired Employees Switch Out Company Software and Disrupt Vendor and Customer Loyalty
When a new employee joins a company, especially in a leadership or decision - making role, one of the first things they often do is evaluate the existing software stack. More often than not, they push for changes, swapping out software applications for alternatives they are more familiar with or believe are better. This behavior can have unintended consequences, including disrupted workflows, lost vendor relationships, and even damaged customer loyalty.
