ChatBeacon gives organizations a flexible platform for AI agents and live chat, with Cloud, Dedicated Private Cloud, and On-Premise deployment options. Explore how deployment, data handling, privacy, AI processing, and security responsibilities vary across the platform.
Built in the USA. Trusted since 2005. Designed for organizations navigating security, privacy, AI, and data-control requirements.
Cloud, Dedicated Private Cloud, and On-Premise
More than 20 years of experience supporting business and enterprise communications.
On-Premise deployments run within the customer’s infrastructure and Microsoft SQL Server environment.
One place for deployment, privacy, AI governance, and security information.
Technology reviews often involve multiple teams asking different versions of the same questions: Where does the data reside? Who controls retention? Does information leave the customer’s environment? How are AI features used? Which security controls are available?
The ChatBeacon Trust Center brings these answers together and distinguishes ChatBeacon capabilities from customer-controlled settings and deployment-specific responsibilities. Start with the area most relevant to your organization.
Understand where ChatBeacon can run, where application and conversation data may be stored, and how hosting and data-control responsibilities vary across Cloud, Dedicated Private Cloud, and On-Premise deployments.
Understand how privacy responsibilities are divided between SmartMax and ChatBeacon customers, what information may be processed, how it is used and retained, and where to direct privacy requests.
See how AI features use customer-provided knowledge and conversation context, where external AI processing may occur, and how configuration and deployment influence AI data flows.
Review safeguards, platform controls, and deployment-specific security responsibilities for ChatBeacon. Available capabilities may vary by deployment and configuration.
Organizations should not have to fit every security and data-control requirement into a single hosting model. ChatBeacon supports three deployment paths, allowing teams to select the environment aligned with their operational, privacy, security, and infrastructure priorities.
A ChatBeacon environment hosted by SmartMax on Microsoft Azure, designed for efficient deployment, platform management, and automatic updates. Microsoft operates and secures Azure’s underlying data center facilities, physical infrastructure, network, hosts, and virtualization layer. SmartMax is responsible for the ChatBeacon application and the Azure resources, operating environment, access controls, and configurations within its control.
A single-tenant ChatBeacon environment hosted and managed by SmartMax on Microsoft Azure, with dedicated resources for organizations requiring greater isolation and deployment control. Microsoft provides the underlying cloud infrastructure, while SmartMax configures and operates the application environment and customer-specific resources within the contracted scope.
ChatBeacon is installed within infrastructure controlled and operated by the customer and uses the customer’s Microsoft SQL Server environment.
Organizations that disclose the technologies supporting their online chat or AI-assisted communications may link to the ChatBeacon Trust Center from their privacy notice, AI notice, Trust Center, or technology provider list.
This reference is optional. Each organization is responsible for determining the disclosures appropriate to its jurisdiction, industry, deployment model, configuration, and data practices.
This website uses ChatBeacon to provide live chat and AI-assisted customer communications. Information about ChatBeacon deployment options and how privacy, AI processing, data handling, and security responsibilities are addressed is available through the ChatBeacon Trust Center.
We use ChatBeacon to support live chat and AI-assisted customer conversations. We determine how our ChatBeacon experience is configured and how information submitted through it is collected, used, and retained. Information about ChatBeacon deployment options and how privacy, AI processing, data handling, and security responsibilities are divided is available through the ChatBeacon Trust Center.
This organization uses ChatBeacon to provide live chat and, where enabled, AI-assisted customer communications through an On-Premise deployment operating within customer-controlled infrastructure. Information about ChatBeacon’s On-Premise architecture and how deployment, data handling, privacy, and security responsibilities are addressed is available through the ChatBeacon Trust Center.
This organization uses ChatBeacon for live chat and, where enabled, AI-assisted customer communications. Learn more about ChatBeacon deployment, data handling, privacy, AI governance, and security through the ChatBeacon Trust Center.
The ChatBeacon Trust Center is the central resource for information about ChatBeacon deployment, data hosting, privacy, AI governance, security, and related customer responsibilities.
No. Data location, infrastructure control, external connectivity, retention responsibilities, and available controls can vary by deployment model, configuration, and connected services.
Yes. ChatBeacon offers an On-Premise deployment designed to run within customer-controlled Windows Server and Microsoft SQL Server environments. Final requirements should be confirmed for the customer’s selected architecture and configuration.
No. The Trust Center provides information about ChatBeacon and explains how privacy and data-handling responsibilities are divided. Each organization remains responsible for determining and providing the notices required for its website, applications, users, configuration, jurisdiction, and data practices.
Contact SmartMax through the Trust Center to request available deployment-specific documentation. Certain materials may be provided subject to confidentiality protections and additional review.
Deployment model and configuration matter. Contact our team for technical, privacy, security, or procurement information relevant to your organization.
Contact our team for deployment-specific information and available supporting documentation.
ChatBeacon capabilities, data flows, and customer responsibilities vary by deployment model, configuration, enabled features, and connected services. Contact our team for documentation applicable to your environment.
Last reviewed: August 19, 2026
